@import"https://fonts.googleapis.com/css2?family=Mulish:ital,wght@0,300;0,400;0,500;0,600;0,700;0,800;1,400&display=swap";*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}body{font-family:var(--font-family);background-color:var(--bg-page);color:var(--text-primary);line-height:1.5;-webkit-font-smoothing:antialiased}button,input,textarea,select{font-family:inherit}:root{--primary: #0fa97e;--primary-hover: #0b8764;--primary-light: #e6f7f2;--primary-border: #a7f3d0;--primary-focus-ring: rgba(15, 169, 126, .2);--team-dev: #0284c7;--team-dev-light: #e0f2fe;--team-dev-border: #bae6fd;--team-business: #d97706;--team-business-light: #fef3c7;--team-business-border: #fde68a;--status-open: #3b82f6;--status-open-light: #eff6ff;--status-progress: #8b5cf6;--status-progress-light: #f5f3ff;--status-waiting: #f59e0b;--status-waiting-light: #fffbeb;--status-resolved: #10b981;--status-resolved-light: #ecfdf5;--status-reopened: #ea580c;--status-reopened-light: #fff7ed;--status-reopened-border: #fed7aa;--status-critical: #ef4444;--status-critical-light: #fef2f2;--bg-page: #f8fafc;--bg-card: #ffffff;--bg-subtle: #f1f5f9;--bg-hover: #f8fafc;--border-light: #f1f5f9;--border-subtle: #e2e8f0;--border-medium: #cbd5e1;--border-dark: #94a3b8;--text-primary: #0f172a;--text-secondary: #475569;--text-muted: #64748b;--text-light: #94a3b8;--text-inverse: #ffffff;--radius-xs: 4px;--radius-sm: 6px;--radius-md: 10px;--radius-lg: 14px;--radius-xl: 18px;--radius-full: 9999px;--shadow-xs: 0 1px 2px rgba(15, 23, 42, .04);--shadow-sm: 0 1px 3px rgba(15, 23, 42, .06), 0 1px 2px rgba(15, 23, 42, .04);--shadow-md: 0 4px 6px -1px rgba(15, 23, 42, .08), 0 2px 4px -2px rgba(15, 23, 42, .04);--shadow-lg: 0 10px 15px -3px rgba(15, 23, 42, .08), 0 4px 6px -4px rgba(15, 23, 42, .03);--shadow-xl: 0 20px 25px -5px rgba(15, 23, 42, .1), 0 8px 10px -6px rgba(15, 23, 42, .05);--shadow-drawer: -8px 0 32px rgba(15, 23, 42, .16);--font-family: "Mulish", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, 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input[type=number]{width:110px}.launcher-preview{display:flex;align-items:center;gap:12px}.preview-launcher{display:inline-flex;align-items:center;gap:8px;padding:11px 18px;border-radius:var(--radius-full);color:#fff;font-weight:700;box-shadow:var(--shadow-md)}.radio-cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:12px;margin:10px 0}.radio-card{display:flex;flex-direction:column;gap:4px;padding:12px 14px;border:1.5px solid var(--border-subtle);border-radius:var(--radius-md);cursor:pointer}.radio-card.selected{border-color:var(--primary);background:var(--primary-light)}.radio-card input{align-self:flex-start}.client-details{display:flex;flex-direction:column;gap:12px;padding:14px;border:1px solid var(--border-subtle);border-radius:var(--radius-md);background:var(--bg-subtle)}.details-grid{display:grid;grid-template-columns:2fr 1fr 1fr;gap:16px}.details-grid .field{gap:6px}.contact-row 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12px;border-radius:var(--radius-md);white-space:pre-wrap;overflow-wrap:anywhere}.chat-msg p{margin:0}.chat-msg.from-user{align-self:flex-start;border:1px solid var(--border-subtle);border-bottom-left-radius:var(--radius-xs);background:var(--bg-subtle)}.chat-msg.from-agent{align-self:flex-end;border:1px solid var(--primary-border);border-bottom-right-radius:var(--radius-xs);background:var(--primary-light)}.chat-msg-meta{display:block;margin-bottom:3px;color:var(--text-muted);font-size:11.5px;font-weight:700}.chat-system{align-self:center;max-width:90%;padding:6px 12px;border:1px solid var(--status-reopened-border);border-radius:var(--radius-md);background:var(--status-reopened-light);color:var(--text-secondary);font-size:12.5px;text-align:center}.chat-typing{align-self:flex-start;color:var(--text-muted);font-size:12px}.typing-dots{display:inline-flex;gap:3px;margin-left:6px}.typing-dots i{width:5px;height:5px;border-radius:50%;background:var(--text-muted);animation:typing-dot 1.2s infinite}.typing-dots i:nth-child(2){animation-delay:.2s}.typing-dots i:nth-child(3){animation-delay:.4s}@keyframes typing-dot{30%{opacity:.25;transform:translateY(-2px)}}.chat-thread-composer{display:flex;flex-direction:column;gap:8px;padding:10px 14px 12px;border-top:1px solid var(--border-subtle)}.chat-quick-replies{display:flex;flex-wrap:wrap;gap:6px}.chat-quick{padding:3px 10px;border:1px solid var(--border-subtle);border-radius:var(--radius-full);background:var(--bg-card);color:var(--text-secondary);font-size:12px;font-weight:600;cursor:pointer}.chat-quick:hover{border-color:var(--primary);color:var(--primary)}.chat-input-row{display:flex;gap:8px;align-items:flex-end}.chat-input-row textarea{flex:1;padding:8px 11px;border:1px solid var(--border-subtle);border-radius:var(--radius-sm);background:var(--bg-card);color:var(--text-primary);font:inherit;font-size:13.5px;resize:vertical}.chat-thread-ended{margin:0;padding:12px 16px;border-top:1px solid var(--border-subtle)}.chat-popup{position:fixed;right:24px;bottom:24px;z-index:60;display:flex;flex-direction:column;width:380px;max-width:calc(100vw - 32px);height:540px;max-height:calc(100vh - 100px);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);background:var(--bg-card);box-shadow:var(--shadow-xl)}.chat-popup-head{display:flex;align-items:center;gap:10px;padding:12px 14px;border-bottom:1px solid var(--border-subtle)}.chat-popup-who{flex:1;min-width:0}.chat-popup-name{font-weight:800}.chat-popup-ctrls{display:flex;gap:2px}.chat-popup-ctrls button{width:28px;height:28px;border:0;border-radius:var(--radius-sm);background:none;color:var(--text-secondary);font-size:15px;cursor:pointer}.chat-popup-ctrls button:hover{background:var(--bg-hover)}.chat-popup-context{padding:6px 14px;border-bottom:1px solid var(--border-subtle);background:var(--bg-subtle);color:var(--text-secondary);font-size:12px}.chat-popup-other{padding:7px 14px;border:0;border-bottom:1px solid var(--border-subtle);background:var(--status-reopened-light);color:var(--text-primary);font-size:12.5px;font-weight:700;text-align:left;cursor:pointer}.chat-popup-convert{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:7px 14px;border-bottom:1px solid var(--border-subtle);font-size:12.5px}.chat-popup .form-error{margin:6px 14px}.chat-docked{position:fixed;right:24px;bottom:24px;z-index:60;display:inline-flex;align-items:center;gap:8px;padding:10px 16px;border:1px solid var(--primary-border);border-radius:var(--radius-full);background:var(--bg-card);color:var(--text-primary);box-shadow:var(--shadow-lg);font-size:13px;cursor:pointer}.chat-docked-dot{width:9px;height:9px;border-radius:50%;background:var(--status-resolved)}.chat-docked-unread{min-width:20px;padding:0 6px;border-radius:var(--radius-full);background:var(--status-critical);color:var(--text-inverse);font-size:11.5px;font-weight:800;line-height:20px}.chat-hub-toolbar{flex-wrap:wrap}.chat-pills{display:flex;flex-wrap:wrap;gap:6px}.chat-pill{display:inline-flex;align-items:center;gap:6px;padding:5px 10px;border:1px solid var(--border-subtle);border-radius:var(--radius-full);background:var(--bg-card);color:var(--text-secondary);font-size:12.5px;font-weight:700;cursor:pointer}.chat-pill .count-pill{background:var(--bg-subtle);font-size:11.5px}.chat-pill.active{border-color:var(--primary);background:var(--primary-light);color:var(--primary)}.chat-hub-grid{display:grid;grid-template-columns:300px minmax(0,1fr) 280px;height:calc(100vh - 250px);min-height:480px;padding:0;overflow:hidden}.chat-hub-grid.no-selection{grid-template-columns:300px minmax(0,1fr)}.chat-hub-sidebar{overflow-y:auto;border-right:1px solid var(--border-subtle)}.chat-session-list{margin:0;padding:0;list-style:none}.chat-session-item{display:flex;gap:10px;width:100%;padding:12px 14px;border:0;border-bottom:1px solid var(--border-subtle);background:none;color:var(--text-primary);font:inherit;text-align:left;cursor:pointer}.chat-session-item:hover{background:var(--bg-hover)}.chat-session-item.active{background:var(--primary-light);box-shadow:inset 3px 0 0 var(--primary)}.chat-session-body{display:flex;flex:1;flex-direction:column;gap:2px;min-width:0}.chat-session-top{display:flex;justify-content:space-between;align-items:center;gap:8px}.chat-session-preview{overflow:hidden;color:var(--text-secondary);font-size:12.5px;white-space:nowrap;text-overflow:ellipsis}.chat-session-tags{display:flex;flex-wrap:wrap;gap:4px;margin-top:3px}.chat-empty{padding:16px}.chat-hub-main{display:flex;flex-direction:column;min-width:0;min-height:0}.chat-hub-placeholder{display:grid;place-items:center;padding:24px;text-align:center}.chat-hub-main-head{display:flex;align-items:center;gap:12px;padding:14px 16px;border-bottom:1px solid var(--border-subtle)}.chat-hub-who{flex:1;min-width:0}.chat-hub-who h2{margin:0 0 2px;font-size:16px}.chat-hub-strip{display:flex;flex-wrap:wrap;gap:6px 16px;padding:8px 16px;border-bottom:1px solid var(--border-subtle);background:var(--bg-subtle);color:var(--text-secondary);font-size:12.5px}.chat-hub-main>.form-error{margin:8px 16px 0}.chat-hub-context{overflow-y:auto;padding:4px 16px 16px;border-left:1px solid var(--border-subtle);background:var(--bg-subtle)}.chat-context-card .facts{grid-template-columns:84px 1fr}.chat-ticket-link{display:flex;flex-direction:column;gap:2px;margin-bottom:8px;padding:8px 10px;border:1px solid var(--border-subtle);border-radius:var(--radius-sm);background:var(--bg-card);color:var(--text-primary);text-decoration:none}.chat-ticket-link:hover{border-color:var(--primary)}.chat-audit-table tbody tr{cursor:pointer}.chat-audit-preview{max-width:340px;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}@media (max-width: 1100px){.chat-hub-grid,.chat-hub-grid.no-selection{grid-template-columns:260px minmax(0,1fr)}.chat-hub-context{display:none}}